Refund policy

At Coffee Specialty Beans, your satisfaction is our top priority.

Return & Exchange Conditions

• Products may be returned or exchanged within 7 days of delivery in the case of an order error or a product defect.
• The product must be in its original condition and unopened.
• Products cannot be returned or exchanged once the packaging has been opened, to maintain the quality and safety of our products.

Cases Where Returns Are Not Accepted

• Products that have been opened or used.
• Orders that have exceeded 7 days from the delivery date.

How to Request a Return or Exchange

• Contact us within 7 days of receiving your order.
• Explain the reason for the return or exchange and attach photos of the product if possible.
• After reviewing and approving your request, the return or exchange process will be arranged.

For any inquiries or concerns, please do not hesitate to contact us.